Refund policy

Return & Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it: unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, please contact us at support@settlepaws.com before sending anything back.

If your return is accepted, we’ll send you the correct return instructions and return address. Items sent back to us without first requesting a return will not be accepted.

Customers are responsible for return shipping costs unless the item arrives damaged, defective, or incorrect.

You can always contact us for any return question at support@settlepaws.com.

Damages and Issues

Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or if you receive the wrong item. We will evaluate the issue and make it right.

If your item arrives damaged, defective, or incorrect, please contact us at support@settlepaws.com with your order number and clear photos of the issue.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, such as perishable goods, custom products, personalized items, and personal care goods. We also do not accept returns for hazardous materials, flammable liquids, or gases.

Gift cards and items clearly marked as final sale are not eligible for return.

Please contact us at support@settlepaws.com if you have questions about your specific item.

Exchanges

The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted, you can place a separate order for the new item.

European Union 14-Day Cooling-Off Period

If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification.

As above, your item must be in the same condition that you received it: unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, please contact us at support@settlepaws.com before sending anything back.

Refunds

We will notify you once we’ve received and inspected your return, and let you know whether the refund was approved.

If approved, you’ll be automatically refunded to your original payment method within 10 business days.

Please remember that it can take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we approved your refund, please contact us at support@settlepaws.com.