Shipping policy

Shipping Policy

Thank you for shopping with SettlePaws.

Where we ship

We ship to the United States and Canada. Orders ship from our overseas fulfillment partner. Free shipping is available for US & CA orders (details shown at checkout).

Order processing

All orders are processed within 1 business day after your order is placed. Once your order has been processed and shipped, you will receive a shipping confirmation email with tracking information.

Estimated delivery time

Estimated delivery time is 6–9 business days. Delivery times are estimates only and may vary depending on your location, local carrier performance, customs processing, holidays, weather conditions, or other unforeseen delays.

Tracking information

Once your order has shipped, you will receive a tracking number by email. Please allow a few business days for tracking updates to appear in the carrier's system.

Split shipments

In some cases, items may arrive in separate packages depending on product availability, warehouse location, or shipping logistics.

Customs, duties, and taxes (Canada)

For orders shipped to Canada, customs duties or import taxes may apply depending on local regulations. These charges are the responsibility of the customer unless otherwise stated at checkout.

Incorrect shipping information

Please make sure your shipping address is correct before completing your order. We are not responsible for orders shipped to incorrectly entered addresses provided by the customer.

Shipping delays

While we do our best to deliver all orders within the estimated timeframe, occasional delays may occur. We appreciate your patience and understanding.

Questions

If you have any questions about your order or shipping, please contact us at support@settlepaws.com.